Refund policy

We want you and your little one to love Pasyu. If something isn’t right, we’re here to help.

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it — unworn or unused, with any tags, and in its original packaging. You’ll also need the order confirmation or proof of purchase.

To start a return, email us at pasyucontact@gmail.com with your order number. We’ll send you the return address and instructions. Items sent back without first requesting a return can’t be accepted.

EU right of withdrawal

If you are a consumer in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification, in line with EU consumer law. Our 30-day window above is offered in addition to this statutory right.

Damages and issues

Please check your order on arrival and contact us straight away if the item is defective, damaged, or if you received the wrong product, so we can make it right.

Non-returnable items

For hygiene reasons we cannot accept returns of items that have been used or washed unless they are faulty. Sale items and gift cards are not refundable.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

Return shipping

If your return is due to our error (wrong or faulty item), we cover the return shipping cost. For other returns, the cost of return shipping is the customer’s responsibility.

Contact

Questions about a return? Email pasyucontact@gmail.com and we’ll get back to you within 1–2 business days.